The Line We’re Not Willing to Cross To Sell Content: Where’s Yours?

Website trap A dude standing next to a Ferrari that may or may not be his. The guy on a lounge chair with a laptop on his lap and the beach in the background.

There’s a “line” somewhere that everyone has in their mind. It’s a line in your head that, when crossed, feels like you’ve done something unethical or dishonest. The line is different for everyone. For some people, the line stops just short of outright fraud. (“As long as I give them something for their money, no matter how pathetic, I feel OK.”)

For some bloggers, the line is crossed the moment something is sold. That’s fine for them – to each his own. But we’re not willing to have our “line” be the poverty line either.

People begin discussing “the line” right about the time they decide to put a lightbox on their site to capture email addresses to grow their list. 5 years ago that might have been where our line started. Except we weren’t making money with our content sites.

I admit that our “line” has moved a little over the years. We don’t know where where it will be 5 years from now, but one thing is for sure – “the line” will never be moved beyond the point where we feel uncomfortable giving out our website address to friends or family.

I also know that trapping people on our sites so that they can’t figure out how to leave is crossing our line. Some internet marketers have become so desperate that confusing their visitors when they try to leave is their only option. Do people really say to themselves, “Damn, I can’t figure out how to leave this website! I guess I’ll buy something…” That seems a stretch.

Then again, I can never figure out who’s buying the percocet and viagra from the spammers – but someone must be since they keep spamming away.

I visited a site this morning selling some Google AdWords “secret” that I literally couldn’t leave. I’m a pretty web-savvy guy so when even I get fooled into clicking a “Cancel” button, I’m surprised. I had to close the entire browser to get away.

These types of pop-up box tactics or sites that refresh to a different page with a different product for sale are well beyond my “line”:

Where’s your line? Let us know in the comments…

legal issues, online entrepreneurs, starting a membership site ,

  • stevedougherty

    'The Line' is different from person to person. For me, the line is simple – would I be comfortable selling this to my parents?

    For a very small number of people this would not be a good gauge. They were simply brought up differently (I guess) and their definition of right & wrong is not the same as most people.

    The way I was brought up, there are some things more important than money. I am not a liberal tree-hugging commie – just want to make this clear :-) I have been rich and I have been poor and yes, rich is better. At the end of the day, can you look in the mirror and feel good about what you have contributed to world around you.

    My general feeling is that most everyone knows right from wrong and if 'it' feels wrong then there is your line – don't cross it.

    (stepping off soap-box now)
    Steve Dougherty

  • Nancy

    If I think it's a good product and I would buy it, then I'll gladly offer it for sale. No tricks or gimmicks, just a clear recommendation about why I think it's great. The same goes with Twitter follows and Facebook pages. And I totally agree that whatever I put on any of my websites has to pass the “friends & family” test.

  • stevedimmick

    Your bring up some good points, and I guess with the recent FTC changes, the message in the industry is “there is a line, and its being crossed too frequently by too many”. For me, getting visitors to become paying clients or members is all about relationships. When I visit a site for the first time what I'm looking for is those key indicators that this site owner is interested in establishing a relationship with me (contact info, support options, etc).

    The same applies for my sites and the services I offer. I want my visitors to know who I am and how to contact me. Transparency is key. It helps build trust which is a great foundation for a long-lasting, mutually beneficial relationship.

  • http://www.buildthatlist.com/ Tom | Build That List

    I think making your line pass the 'friends' test is a great idea. A Lot of my friends have no idea what I do online just because I don't want to take the time to explain it (and most of them would not want to do it anyway), but when I start creating products I definitely want them to be something that I could recommend my friends buy and use.

  • caroldodsley

    Great post and great comments from others – agree 100% that everyone has a different line – mine is to always care about those people I build relationships with and to be there to offer them real solutions to their problems and issues, to always be genuine and not use hyped marketing tactics that are there to simply get people to buy as I have no interest in people buyuing or becoming my clients unless I can offer them high value and high quality services and products that they really want or need.

  • http://twitter.com/MikeSigers Mike Sigers

    My line is: if I couldn't show this to my Mama without looking down at the floor knowing she wouldn't be proud of me.

    It's really easy to stay above the line if you don't try to live over your head ;-)

    The simple rule is not to try and squeeze more money from a product or site than it could ever be worth, just create another one.

    Niches only have so much money in them.

    Marketers get into trouble when they only have one dog to show.

  • http://www.MemberCon.com Tim Bourquin – MemberCon.com

    I like the balance you strike Steve – and I don't even think you're a commie :)

    There truly is a way to make a pile of cash AND deliver great value to your buyers.

  • http://www.MemberCon.com Tim Bourquin – MemberCon.com

    Thanks for the comment Nancy. You bring up a good point – even if it isn't your product and you are acting as an affiliate, you need to make sure the creator you are referring your buyers to has the same standards you have.

  • http://www.MemberCon.com Tim Bourquin – MemberCon.com

    Totally agree Steve. I see people who have generic email forms and no way to truly connect with the seller. To me that just doesn't feel right.

  • http://www.MemberCon.com Tim Bourquin – MemberCon.com

    It's a common problem I have too Tom. Explaining what we do always is tough unless they know the online space well.

  • http://www.MemberCon.com Tim Bourquin – MemberCon.com

    Being genuine definitely is a top priority. The sales process doesn't have to feel slimy!

  • http://www.MemberCon.com Tim Bourquin – MemberCon.com

    The “Mama” test is a good one Mike!

  • http://www.theartofweightlifting.com/ Dan

    My line is more personal… if I believe in my content and live it then I will charge for it. Of course the market also tells me what to charge for and what not to charge for. Like a articles these days are hard to charge for because so much of that type of content is given away to gain an audience.

    If you have that un-ethical feeling about charging for something then you obviously don't believe in it yourself and you will have a hard time selling it.

  • http://www.MemberCon.com Tim Bourquin – MemberCon.com

    The more detailed your content and the more it gives actionable advice, the more likely people will pay for it. There are definitely a lot of free articles out there, but they tend to be pretty generic.

    That also argues for being hyper-targeted with your niche. There will be less competition with free information the more narrow your audience.

    Thanks for the comment Dan.

  • robgarcia

    I think for most people that line will be placed based on their upbringing. If you were taught to do whatever it takes to get what you then that person will do that. On the other hand if you were taught to treat others as you want to be treated tha is the path you will follow.

    As far as charging for your product or service, why not? We all have to eat and support our families. There are times when it is appropriate to give something away in good faith so build value or interest in your brand. I think as long as you are offering something of value there is nothing wrong with slowing a person down for a second with a lightbox. For me when you are getting bounced all over the place and as you experienced getting tricked into pressing a cancel button crosses that line. My time is valuable and nothing ticks me off more than having to close my browser to get away from a site. I can't see 5 years from now my view being much different but we will see.

  • http://www.MemberCon.com Tim Bourquin – MemberCon.com

    I certainly say “I'll do whatever it takes” but I suppose I should qualify that with “I'll do whatever it takes – with integrity.”

    Thanks for the comment Rob.